These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
Standard Domestic Delivery: within the US, orders are shipped via USPS Priority Mail with an expected delivery within 2–3 business days from the shipping date.
Tax will be applied to Florida residents. U.S. orders placed from outside the states of Florida will not be charged sales tax. All other international customers will be responsible for duties, taxes and brokerage fees upon delivery.
We have taken every precaution to make sure that your package has been shipped in the best possible way. When a problem arises, please contact Customer Service +1 786-521-4647 immediately. You will be asked to observe the following:
MISSING ITEMS Check all boxes and packing material closely. Often times, smaller items are wrapped in paper, bubble wrap, or packing peanuts. Small parts can sometimes be taped to other tools or the inside flap of the box. Please inspect both top and bottom flaps. If there are items missing from your order you must CONTACT BEST TAPING TOOLS CUSTOMER SERVICE WITHIN 48 HOURS +1 786-521-4647. After this time window, Missing item claims will not be honored (Do not discard box or packing materials). Also, check the packing list to see that the missing items are not listed as back ordered.
DAMAGED ITEMS We take extra care to make sure that your items are packed properly. If you receive a damaged product, please call us immediately +1 786-521-4647. Do not discard the box or any of the packing material. In order to file a claim for missing or damaged merchandise you must carry out these instructions within 48 hours (or equivalent business days).
SAVE YOUR PACKAGING Keep all packaging for at least 10 days. Returns will not be accepted without original packaging.
The carton used for the Automatic Taper is specially designed to reduce UPS shipping charges due to dimensional weight. Please save this carton for the length of time you own the tool. Saving the carton will drastically reduce freight costs associated with repair or warranty service.
RETURNS & EXCHANGES
Best Best Taping Tools is committed to your satisfaction. Unless otherwise stated, Best Best Taping Tools will accept merchandise in good, clean, working condition without penalty for a period of 10 days from the date-of-purchase. After 10 days, used merchandise that is found to be defective will, at Best Best Taping Tools’s sole discretion and accordance with manufacturer warranty, be exchanged or repaired without additional charges. Returns WILL NOT be accepted after 10 days from date-of-purchase.
RESTOCKING FEE - STILTS There will be a 15% restocking fee on all used stilts. "Used" applies to any product that has been removed from its original packaging.
BASIC RETURN PROCEDURE TO RETURN MERCHANDISE, YOU MUST CALL +1 786-521-4647 TO OBTAIN A RETURN MERCHANDISE AUTHORIZATION (RMA). Returns without an (RMA) will not be accepted. This number must appear on all correspondence and packages sent to Best Best Taping Tools. Returned merchandise must be sent via prepaid freight. We suggest returns to be shipped via ground shipping. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied. COD and Freight Collect packages will not be accepted. Although shipping is free on some orders, your refund amount will be less the actual shipping fees (ground or otherwise) on product returns.
Additionally, returned items must have the original carton, packaging materials, and warranty information. Once an RMA number has been obtained, please download and sign the bottom of our 'Thank You For Your Order' form and complete the 'Reason for Return' section. This form must accompany all returns.
RMA CONDITIONS Return Merchandise Authorizations (RMAs) must be valid, unexpired, and issued for the product being returned. RMA Forms can be downloaded by clicking here. RMAs are valid only within the 10 day timeline specified in the Basic Return Procedure or the shorter timelines specified in the Special Return Procedures above, whichever is shorter. Only one RMA is issued per return. When it expires, you may no longer return your product.
RETURNS MUST BE COMPLETE Best Taping Tools will only accept items that are returned complete, and intact. Missing parts, incomplete case quantities or partially used case quantities will not be accepted. If the returned item(s) does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you. Consequently, your RMA will be nullified and any credit requested will be denied. Our arrangements with our suppliers and manufacturers do not allow us room to make exceptions
ALL RETURNS MUST INCLUDE THE FOLLOWING:
After the return is received by Best Taping Tools Please allow up to fourteen days for your return to arrive at our Returns Warehouse, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item. Depending on the applicable policies above, you can request either a credit or a replacement when you return your product. If you request a credit, your original method of payment will be credited as soon as possible after your return is processed and approved. The exception to this rule is that if you paid by wire transfer, you will be refunded by a company check which will be sent to the person and address you entered in the “Bill To” information on the order. If you request a replacement product, your replacement order will be sent to fulfillment once your return is processed and approved. How quickly your replacement product ships after that depends on product availability. We do not ship your replacement order before we receive your return (cross-ship). If you need a replacement sooner than the timeline outlined above, please place a new order on the website, independent of the returns process.